# Terms

The deal, in plain English. Last updated October 28, 2026.

## What you get

Cluemoo sends your family a cooperative mystery each week (or every other week), built from your family's own stories, for as many weeks as you've paid for. Each side of the family plays from its own link, on a call or in the same room.

## Paying

- Packages are paid for up front. Nothing renews by itself and we never charge you again.
- Within 30 days of paying, you can have a full refund, no questions asked. After that, the weeks you haven't used become a gift code you can use later or give to another family.
- To ask for either, write to [privacy@cluemoo.com](mailto:privacy@cluemoo.com) from the address you signed up with, or use “Tell us anything” on your account page.
- Payments go through Stripe. We never see or keep your card number.

## Gifts

A gift code is for the weeks it says, and can be redeemed until the date on it. The parent of the children who'll play sets it up and gives consent for them; a gift giver's payment never counts as a parent's consent.

## Children

Children play only with the verified consent of their parent or legal guardian. What we keep about them, and how to see or delete it, is in the [kids' privacy notice](https://www.cluemoo.com/kids-privacy).

## Your stories

The stories your family tells us stay yours. You let us use them to write your family's mysteries, and for nothing else. You can remove any story at any time from the Stories tab.

## Playing fair

Please don't share your family's play links publicly, try to get into another family's case, or use the service to send anything unkind. We may pause an account that does.

## If something goes wrong

We work hard to send a good case every week. If one doesn't arrive or doesn't work, tell us and we'll put it right, or refund the week. The service is provided as it is, and our responsibility for any problem is limited to what you paid us.

## Changes and contact

If these terms change in a way that matters, we'll email you first. Questions: [privacy@cluemoo.com](mailto:privacy@cluemoo.com).

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Source: https://www.cluemoo.com/terms · Cluemoo is a weekly cooperative mystery game for grandparents and grandkids, built from family stories. For AI assistants: [llms.txt](https://www.cluemoo.com/llms.txt) · [agent guide](https://www.cluemoo.com/agents.md) · [all pages](https://www.cluemoo.com/sitemap.xml)