Kids' privacy notice

What we collect from a child

• First name, age band (for example “8 to 12”) and reading level. A parent enters these.
• Puzzle progress: what was solved, hints used, how long it took, and a happy / OK / sad tap after each game.
• Answers to the weekly question, up to 300 characters.

What we never collect from a child

Email address, phone number, photos, video, voice, location, school, or advertising and device IDs. If an answer looks like it has an address, phone number, email or link in it, we don't save it and ask the child to try again without it.

A child never has to give more information than playing needs.

Why we collect it

Only to run the game: to fit the puzzles and stories to each child, to show the family's progress, and to write new mysteries from the stories you approve. We look at game results in totals to make the games better.

No ads, no tracking, no selling or sharing for marketing, and no analytics on the pages children use. Children's data is never used to train any AI model.

Who sees it

• The other players in your child's crew see their first name and play together with them.
• Your child's answers go only to you first. Nobody else sees them, and they don't appear in a story, until you approve them.
• If another family's children play in the same crew, their parent never sees your child's answers, and you never see theirs.
• Your child's play link is sent only to you.

Parental consent

A parent or legal guardian gives verifiable consent before a child plays, for their own children only.

A gift giver's payment never counts, because the giver may not be the parent. If this notice changes in a way that matters, we ask you again.

• If you pay for your own children, your card payment is the check.
• If you didn't pay (for example, you were given a gift), we place a $0.50 charge on your card and refund it straight away.
• No card? Download, sign and upload a consent form, and we'll check it within 2 business days.

Your rights

• See everything we hold about your child, and download it, from your family page.
• Delete your child's data at any time, from your family page. It's gone right away.
• Stop us collecting more without deleting anything: write to privacy@cluemoo.com and we'll pause your child's place in the game the same business day.
• Change your child's reading level and settings.
• Ask us anything at privacy@cluemoo.com. We answer within 5 business days and finish any request within 30 days.

Who we share it with

Only the services that run the game, each getting the least it needs:

• Anthropic (Claude): First names, age band, reading level, and the stories you've approved. To write each week's mystery. Under its commercial terms it doesn't train AI on this data and keeps it only for a short period before deleting it.
• Neon: Everything above, stored. Our database
• Vercel: Requests to the site. Hosting
• Resend: Parents' email addresses, and kids' first names in the emails that carry their links. Sending email
• Stripe: Parents' payment details only. Nothing about children.. Payments and the card check for consent

How long we keep it

• A child's profile, puzzle progress, game ratings, answers and the stories about them: Until 90 days after your family's last package ends, or right away if you delete them. We email you 30 days and 7 days before, with a link to download a copy.
• Anything entered during a setup where consent was never confirmed: 30 days
• A child's answers you never approved: 60 days
• A signed consent form you upload: Deleted once we've checked it (within 7 days)
• The record that you gave consent (you, the method, the date; nothing about your child): 3 years after your child's data is deleted, so we can show consent was given
• Database backups: Deleted data is gone from backups within 7 days

Contact

Questions or requests about a child's information: privacy@cluemoo.com.