Privacy policy

What we keep

• The parent who sets up: name, email address, password (stored scrambled), the family name, the schedule and what you've bought.
• Other grown-ups who play (a grandparent, an aunt): first name and, if you give it, an email address for their links.
• The stories you and they tell us, the answers after each case, and how each case went (what was solved, hints used, the faces you tap).
• Which emails we sent, so we don't send the same one twice.

We keep children's information to a first name, age band and reading level. The kids' privacy notice has the details.

Why

To write and send your family's cases, to let you sign in, to take payment, and to make the game better. We don't sell anything about you, show you ads, or use your stories for anything but your family's own cases.

Who helps us run it

• Anthropic (Claude): To write each week's mystery. Under its commercial terms it doesn't train AI on this data and keeps it only for a short period before deleting it.
• Neon: Our database.
• Vercel: Hosting.
• Resend: Sending email.
• Stripe: Payments and the card check for consent.

Emails

You'll get each week's case and anything you need to sign in. Reminders, offers and package notes each have a link to stop them.

Your choices

• Remove any story from the Stories tab.
• Change your schedule, players and reading levels in Settings.
• Ask us for a copy of everything we hold, or to delete your account and family, at privacy@cluemoo.com. We answer within 5 business days and finish any request within 30 days.

How long we keep it

While your family has an account, so you can come back for more cases. Ask us to delete it at any time and we will within 30 days, apart from payment records the law asks us to keep. Children's information goes sooner, on its own: 90 days after your last package ends.